Trade in old devices for cash.

The initial value estimate not a guarantee.  This estimate is based on the information you give us when you request a quote.  If after we receive your device we think the device matches your description then this price will be honoured. If we receive the device and find that it differs from your description we may give you a revised valuation.

If you accept the revised valuation we will pay you the revised offer within 48 hours.

If you reject the revised valuation, we will return your device to you free of charge.  

It depends on the device, model, manufacturer and condition. Answer a few questions accurately, and once we receive the device within the specified time frame and verify its condition, you’ll most likely receive the full amount of the initial value estimate.

Keep in mind that we need to receive your trade-in device within 14 days of the initial value estimate, and the condition of your trade in needs to match when you told us.

You can choose to be paid via bank transfer, PayID or Paypal.

Once the device has been received, you will receive payment for your trade-ins within 2 business days. If there has been a revised valuation, you will receive payment for your trade-ins within 2 business days of acceptance.

This Trade-in program is provided by Renewable Mobile AU Pty Ltd (“RMA”) as an independent third party. If you complete the trade-in steps at buyback.backmarket.com.au, you will be entering into an agreement to sell your device to Renewable Mobile AU on the Trade In Program Terms & Conditions available on that site. Back Market Australia Pty Ltd (“Back Market”) is not party to the agreement between you and RMA and you shall have no right of action against Back Market for any breach of contract.

Currently, you can trade in smartphones, tablets, smartwatches, MacBooks, laptops, headphones, earphones, speakers, gaming consoles and Dyson vacuum cleaners.

Unfortunately, if the device you have is not available on the site, you won’t be able to trade it in on our site. 

1. Register Order: Selling your device takes less than 5 minutes. Search our database to find out how much your device is worth. Confirm your device and its condition to get an instant quote. You can then ‘Add to cart’ and ‘Proceed to checkout’ when you’re ready. This entire process will take you under 5 minutes to complete.
2. Pack & Send Device: To keep things simple, we will email you a free return paid Australia Post label once your sale is confirmed. Carefully pack your device in a box or bag along with the invoice and drop it off at any Australia Post shop. 

Proof of identity is required to proceed with a trade-in. You will need to upload either:
– a Passport or
– a Driver’s License

Your ID will be verified before the trade-in can proceed.

Print out your prepaid shipping label. Stick the prepaid shipping label to your package and drop it off at any Australia Post shop (https://auspost.com.au/locate/).

Please see the following steps for shipping your device to us. 

For all devices (excluding TVs)

1. Transaction Confirmation: Once your transaction is confirmed, you will receive an email. This email likely contains important information regarding your purchase or shipment.
2. Pre-Paid Shipping Label:In the email, you will find a pre-paid shipping label. This label is used for shipping your item(s) and will likely have the necessary postage and tracking information already applied.
3. Printing the Label:You need to print the pre-paid shipping label from the email. Make sure you have access to a printer and the label is printed clearly.
4. Packaging:Carefully pack your item(s) in a suitable package or box. Ensure that the items are secure and won’t get damaged during transit.
5. Applying the Label:Once your item(s) are properly packed, affix the pre-paid shipping label to the package. Make sure it’s securely attached, and all necessary information is visible and legible.
6. Drop-off at NZ Post Shop:Take the packaged item(s) with the attached shipping label to any NZ Post shop. They will help you with the next steps, such as weighing the package and providing you with a receipt or tracking information.

Remember to follow any additional instructions provided in the email or by the shipping company to ensure a smooth and successful shipment. It’s also a good idea to keep any tracking or receipt information for reference in case you need to track your package or prove its shipment.

For TVs

The process for delivering TVs to us is different to the process for all other devices. Instead of delivering your old TV to us after completing a trade-in you will have the option of either bringing your old TV in to your nearest JB Hi-Fi store or having it collected from you, if you have purchased a new TV from JB Hi-Fi with delivery included. We will share more information with you by email once you complete a TV trade-in.

Your price offer expires after 14 days. If you’ve missed the 14-day window, you will need to do another Trade-in assessment and accept the new offer to get another prepaid shipping label. Note that since some time has passed, you may receive a different estimate from the one you previously received.

If the condition of the device differs from your description, you will be contacted and offered a revised valuation. If you accept the revised valuation you will be paid the revised value within 2 business days.
If you reject the revised valuation, your device will be returned to you free of charge.

Data is automatically deleted from devices traded in once they’ve been received by the refurbisher. But, you can also delete the data yourself before sending it in, if you prefer.